The infamous global pandemic Corona virus – popularly known as COVID-19, started first in Wuhan (China) from December 2019, cost millions of lives all over the world, had significantly changed the global landscape, especially in the economy and society. A global pandemic was declared by WHO (UN) in March 2020. In Bangladesh, the virus was first detected on 8thMarch 2020 and impacted heavily on healthcare and economic progress. The impact on Bangladesh‘s economy is particularly pronounced because the country relies on globalized supply chains of international fashion brands and human resource exports. The pandemic interrupted socio-economic activities due to the lockdown & shutdown imposed by the government to control the health crisis. In Bangladesh, there are 52 ministries and divisions having more than one million public servants under structured government jurisdiction. These public servants have a noble duty to serve people‘s purposes. So, their skill development has vitality for the welfare approach of the Government. The COVID-19 crisis made an interruption of this regular activity due to the isolation & lockdown imposed by the government. Realizing these circumstances, NAPD, a national-level training institution, has conducted a number of online training programs to sustain training activities. The traditional face-to-face teaching approach has been transferred to online teaching via digital platforms, which has a significant impact on the quality of education, the interaction between trainer & trainee, the adaptability of the participants, etc. Putting up with user gratification on virtual training platforms in Bangladesh as the study entity, this study operates a structured and questionnaire survey with reality & trustworthiness test and web crawler to gather experience data of online and offline users, constructs a participants‘ gratification index system by analyzing emotion and the existing literature for quantitative analysis to forecast user gratification. The finding shows that users‘ private aspects have no direct impact on user satisfaction, while platform availability has the greatest consequence on user satisfaction. Finally, suggestions on improving the online education platform are given to escalate the level of the online education system, so as to promote the reformation of information-based education.